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Amazon deactivated me over Late Shipment or tracking

A fulfilment case is the easiest kind to evidence and the easiest kind to answer badly.

Short answer

This is a fulfilment process case, so the appeal has to show the process change rather than the intention. Amazon’s stated targets are a Late Shipment Rate under 4% and a Valid Tracking Rate above 95%. State your current figure against the target, name the specific fulfilment breakdown and its cause, and show the carrier or handling-time changes you have already made, with dates.

The two numbers

They fail for different reasons and sometimes together. Late shipment is usually a handling time or carrier collection problem. Valid tracking is usually a data problem — tracking not uploaded, uploaded late, or uploaded in a format the carrier scan never matched.

Name the breakdown, not the category

"We had carrier issues" is a category. It names nothing a reviewer can be satisfied about. Which carrier, on which lane, missing which collection, for how many orders, starting when?

If the handling time you promised was never achievable at your volume, saying so is a stronger appeal than implying an external party failed you. A seller who has corrected an unrealistic handling time has fixed a cause. A seller blaming a courier has not.

What to show

Changes made before you were deactivated are the most persuasive thing in this category, because they cannot be read as a response to enforcement.

The full kit

Five tools that take you from the notice to one properly prepared appeal — a Plan of Action builder that checks your wording against known rejection triggers, a 48-hour checklist, three worked examples, and a 90-day money plan. $149, one payment.

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Related

My Order Defect Rate got me deactivatedODR is an independent trigger with a 1% target. What a metrics appeal has to contain. Deactivated for Pre-Fulfilment Cancellation RateAmazon reads seller cancellations as selling stock you did not have. Usually it is overselling. My listing was deactivated, not my accountOffer-level and account-level enforcement are different problems. How to tell which one you have.

Not affiliated with Amazon. Not legal advice. No tool or service can guarantee reinstatement — Amazon makes that decision. If large sums are frozen, if you are accused of counterfeiting or a safety breach, if you have been rejected more than once, or if your notice cites Section 3, get a lawyer who specialises in Amazon seller cases.

Where Amazon's own wording is quoted it is marked as such. Practitioner guidance is labelled as practitioner guidance. Where sources disagree, this says so rather than picking one.