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Amazon suspended me for a dropshipping policy violation

Dropshipping is not banned. Having someone else’s name on the packing slip is.

Short answer

Amazon permits dropshipping only if you are the seller of record on all packing slips and documentation. So the appeal turns on paperwork and on who ships. Show that your details appear as seller of record, and confirm you have ended any arrangement where another retailer ships directly to your customers.

The condition Amazon sets

Amazon permits dropshipping only if you are the seller of record on all packing slips and documentation. That is the whole test, and it is why the appeal is a paperwork appeal rather than a business-model defence.

A supplier who ships on your behalf, under your name, with your details on the slip, is a fulfilment arrangement. A retailer who ships their own parcel to your customer is not.

The version that is a clear violation

Buying from a competing marketplace or retail site and having them deliver to your Amazon customer is a clear violation. The customer receives another company’s packing slip, invoice or branding. If that is what happened, own it — the appeal has to show it has stopped, not that it was efficient.

Sellers in this position often want to argue that the customer was served well and the item arrived on time. That is not the issue Amazon raised, and answering a different question is how an attempt gets spent for nothing.

What to show

The full kit

Five tools that take you from the notice to one properly prepared appeal — a Plan of Action builder that checks your wording against known rejection triggers, a 48-hour checklist, three worked examples, and a 90-day money plan. $149, one payment.

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Related

Amazon says my item is inauthenticAn Amazon authenticity complaint is a paperwork problem. The exact invoice requirements that pass or fail. Amazon says I sold a used item as newA condition complaint is assessed as a receiving and packing process, not as one customer’s opinion. Your Amazon account was deactivated. What now?The first steps after an Amazon seller account deactivation, and the two mistakes that make it permanent.

Not affiliated with Amazon. Not legal advice. No tool or service can guarantee reinstatement — Amazon makes that decision. If large sums are frozen, if you are accused of counterfeiting or a safety breach, if you have been rejected more than once, or if your notice cites Section 3, get a lawyer who specialises in Amazon seller cases.

Where Amazon's own wording is quoted it is marked as such. Practitioner guidance is labelled as practitioner guidance. Where sources disagree, this says so rather than picking one.